Not too much has changed from our regular website shipping before, but due to COVID-19 we have seen some delay in receiving supplies for shipping, and longer delivery times by our shipping partners which may delay your order from being shipped the same day. We are making every effort to get your order out 1 – 3 days after your order is placed. Orders placed on Friday, Saturday, and Sunday will ship out on the following Monday or Tuesday if all goes to plan. We do not ship on holidays. We are taking every precaution with shipping to keep you safe and our team safe!
This method is usually 1 – 3 days in transit, but unfortunately it is not guaranteed and can take longer due to volumes. If you need an order to be shipped USPS Express or UPS Express, please choose the more expensive option at checkout and write in the notes “EXPRESS SHIPPING – [date you need it delivered by]” If we have concerns about the timeline, we will be in touch.
Please note that we do ship glass bottles and sometimes accidents happen. We do our very best to package your syrup so that it travels safely to your door, but if you notice that your package has been received damaged or broken, please reach out to as soon as possible. We will work with you to come up with a solution to replace your items in a timely and cost-effective fashion.
If you notice an issue while tracking your package – i.e. your order was deemed undeliverable, it says delivered but you can’t find it or it has been delayed – please contact your local USPS office or UPS. If your address was entered incorrectly or you have an issue with deliveries at your address, we cannot change this after your shipping label has been printed. Please confirm the shipping address (or that of your gift recipient) before ordering. Unfortunately, we do not have the bandwidth to hunt down delayed packages or undeliverable packages after they have left. If we receive a package back to us, we will contact you about next steps. As a small business, we are not able to cover extra shipping fees.
Again, why isn’t it free? To us, shipping shouldn’t ever be free. It’s bad for the planet, it’s bad for small business, and honestly, it’s just not possible for us at this time. We know that free shipping is a big deal, and we’ve toyed with the idea for a long time – but we’d prefer to have you understand the effort/time/supplies that go into getting that item to your door. That being said, sometimes we feel frisky and we do shipping deals via our email newsletter. To be in the know, subscribe!
If you have additional questions that are not covered here – please send us an email.